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Remote
Education
Parental
Full-time
Generous
Equity
Flowboard is a dynamic and innovative software company dedicated to revolutionizing the way people collaborate and create. Our mission is to empower individuals and teams to unleash their creativity and productivity through cutting-edge technology and intuitive design.
About the Role
As a Customer Success Manager at Flowboard, you'll play a key role in driving customer satisfaction, retention, and growth. You'll work closely with our customers to understand their needs, provide personalized support and guidance, and ensure they derive maximum value from our platform.
What you’ll do
Develop and maintain strong relationships with key customers, serving as their trusted advisor and advocate within Flowboard.
Onboard new customers and provide training and guidance on how to effectively use Flowboard's platform to achieve their goals.
Proactively engage with customers to understand their needs, address any issues or concerns, and identify opportunities for upsell and expansion.
Monitor customer usage and adoption metrics to identify trends and proactively reach out to customers who may need assistance or guidance.
Collaborate with cross-functional teams, including sales, marketing, and product, to ensure a seamless customer experience and drive customer success initiatives.
Serve as the voice of the customer within the organization, providing feedback and insights to inform product development and strategy.
Develop and deliver customer success resources, including documentation, training materials, and best practices guides.
What you’ll need
Bachelor's degree in Business, Marketing, Communications, or related field.
3+ years of experience in customer success, account management, or related roles, preferably in a SaaS or technology company.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels.
Proven track record of driving customer satisfaction, retention, and growth.
Ability to understand and articulate technical concepts and effectively communicate with both technical and non-technical audiences.
Excellent problem-solving and analytical skills, with a focus on delivering solutions that meet customer needs and drive business results.
Experience with customer success tools and platforms (e.g., Salesforce, Zendesk, Gainsight) preferred.
What's in it for you
Competitive salary and benefits package.
Remote work flexibility with the opportunity to work from anywhere.
Opportunity to work with a talented and passionate team in a fast-paced and collaborative environment.
Ongoing opportunities for professional development and career growth.
The chance to make a meaningful impact and contribute to the success of a rapidly growing company.
How to Apply
Interested candidates should submit their resume and cover letter to careers@flowboard.com with the subject line "Customer Success Manager Application". We look forward to reviewing your application!